Our personalized service sets us apart

At Durham Custom Homes we have a reputation for providing outstanding, personalized customer service every step of the way. It all begins at our sales centre where our team will answer any questions that you may have - then help you select the home design that is ideally suited to your needs.

Paul Fiume - Service Manager

To ensure that you are fully satisfied after the sale, Paul Fiume, our Customer Service Manager, will work with you through three separate inspections that include a detailed walk-through at the framing and mechanical stage, at drywall completion, and then the final Pre-Delivery Inspection of your new home. At any one of these construction stages you will have direct access to Paul and our customer service team so that you can make any changes required to meet your specific requirements. This highly personalized process of communication is what sets Durham Custom Homes apart. We take care of even the smallest details.

We'll help you get to know your new home

We also include a Homeowner's Orientation once your new home is complete. Paul will show you how everything works - from the mechanicals and appliances to the warranties, how to care for your new home, and tips for ongoing energy conservation.

Our service team will visit you after 30 days and again at the one year mark to ensure your satisfaction. We will also proactively contact you at other intervals throughout the year, above and beyond what other builders do, to keep the lines of communication open, answer any questions that you may have and resolve any issues that may arise. However given the extraordinary effort we put into building our homes right the first time, you may need little or nothing at all from our customer service team.

At Durham Custom Homes we recognize that your satisfaction is the most important part of what we do. That isn't just a nice thing to say - it's how we built our business. We look forward to showing you why we really are different.